We want you to be 100% happy with any purchase you make from CelloExpress
We will refund or exchange any off the shelf item returned within 7 days of receipt which is in original unused condition with original packaging and labels
Please notify us of any order shortages or discrepancies of orders within 7 days of receipt so we can deal with the problem as swiftly as possible
In the case of bespoke orders, we can not accept returns unless an agreement has been reached prior to the order being placed. In the event we do accept a return on a bespoke bag, we can not offer a full refund. Refund amount will be agreed on an order by order basis.
Please before returning to receive a returns number, details on the Contact Us page
Buyer is responsible for return postage costs unless we are at fault
Recorded delivery or other traceable means is highly recommended as it is your responsibility to ensure the items safe arrival back to us
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us.
Celloexpress Ltd is committed to meeting its obligations under the Data Protection Act of 1998.
Upon customer request, we can delete all record of your data from the website database
Upon request, if you require a copy of the information held by Celloexpress Ltd, please give us 30 days notice and we can supply you your personal data
The only data we collect is relevant to your order fulfilment only. Not extra information beyond this is asked for. We do this through our Account section or when you place an order. We won’t share your information with any 3rd party.