Terms & Conditions

• We want you to be 100% happy with any purchase you make from CelloExpress

• We will refund or exchange any off the shelf item returned within 7 days of receipt which is in original unused condition with original packaging and labels

• In the case of bespoke orders, we can not accept returns unless agreement has been reached prior to order being placed. In the event we do accept a return on a bespoke bag, we can not offer a full refund.  Refund amount will be agreed on an order by order basis.

• Please before returning to recieve a returns number, details on the Contact Us page

• Buyer is responsible for return postage costs unless we are at fault

• Recorded delivery or other traceable means is highly recommended as it is your responsibility to ensure the items safe arrival back to us

• Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us.

• Celloexpress Ltd is committed to meeting its obligations under the Data Protection Act of 1998.

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