Terms & Conditions

We want you to be 100% happy with any purchase you make from CelloExpress

We will refund or exchange any item returned within 7 days of receipt which is in original unused condition with original packaging and labels

Please before returning to recieve a returns number, details on the Contact Us page

Buyer is responsible for return postage costs unless we are at fault

Recorded delivery or other traceable means is highly recommended as it is your responsibility to ensure the items safe arrival back to us

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